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Introduction

This five-day workshop offers an extensive training on Management Development using Total Quality Management Metrics including Key performance Indicators to maximize organizational Effectiveness. It explains what makes a leader, the practices and commitments of effective leadership, how to shape organizational excellence, which global competencies are critical to success today and how to gain personal mastery of your own leadership.

Objectives

By the end of this program, participants will be familiar with the following key concepts:

• Total Quality Management
• Quality Standards and Benchmarking
• Performance Management
• Measurement Metrics
• Key Performance Indicators
• Leadership Styles and Dimensions
• Transforming Followers
• Leadership Performance and productivity

Who Should Attend?

• Top Management • Middle Management
• Those willing to acquire the concepts of Quality in Management

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm